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Ordered Mon-Fri before 4:00 PM & Saturday before 11:00 AM, shipped the same day
Free shipping from € 75 within NL | €100,- BE & DE
Excellent customer service
Pick up order for free in Tilburg

Customer support | FAQ

We value a good relationship with our customers. We are therefore constantly working on our service to further improve it where possible. To keep shopping simple, cheap and fast for you. If you have any questions or need help with your order, or if you simply want some extra information about a product, please feel free to contact us. This can be done via the information below or via the contact form at the bottom of the page.

Available at:
Monday 13:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Friday 10:00 - 18:00
Saturday 10:00 - 12:00
Sunday: Closed

Do you have a complaint?
We take complaints very seriously and we always strive for a suitable solution. You can submit your complaint via the contact form below.

Broforce Airsoft

Mostheuvelstraat 49

5045DP

Tilburg

Contact us

Frequently asked questions

General
Does Broforce Airsoft have a physical store?

No, at the moment Broforce Airsoft is purely an online webshop. We do offer the option to pick up your order. A physical store is something we want to realize in the future.

Will Broforce Airsoft also sell replicas?

We want to realize this in the near future. There are lengthy procedures/training that you have to go through to get approval to sell airsoft replicas (which we fully support). So keep an eye on our site or sign up for our newsletter, to always stay informed of the latest Broforce Airsoft news.

Can I also have my replica upgraded or maintained at Broforce Airsoft?

Yes that is possible. Message us with your wishes regarding maintenance or upgrades to your AEG. We do not work on GBB Replicas. If you only have a technical question, you can always ask us. We will always do our best to help you as best we can.

Discount
Do you want €25,- FREE shopping credit?!

When you as a customer have received an order, we really appreciate it when you leave a product review on Broforce Airsoft. We think this is important in order to give a clear picture of the user experience of the product to fellow airsoft players (customers).

We therefore also want to encourage this. We do this by raffling €25 shopping credit every month among all posted reviews. We do this completely arbitrarily and there is no further influence on this.

*view the general terms and conditions for the game rules

Do you have discount promotions?

At Broforce Airsoft we always have competitive prices. But as a customer you naturally want the best price and preferably with extra discounts. When you register for our newsletter you will always be informed of our current promotions and offers. Our discount codes for extra discount are also communicated in this. We regularly give you a nice discount code for your next order when sending your order.

Don't want to miss anything? Then you know what to do.

I have seen the same product cheaper at a competitor, can I get it at Broforce Airsoft for the same price?

Yes, this is possible, if a product is priced cheaper at our competitor, without there being a promotion, please contact us. We will then see if we can sell you the item for the same amount and we will adjust our price if possible.

If we as a team want to place a large order, do we get an extra discount?

Yes, if you want to place a large order with your team, please contact us. Depending on the purchase amount and the items, we can arrange a nice discount for you as a team.

Does Broforce Airsoft do team sponsorship?

We are always open to this. The best thing to do is to contact us by phone. We will then see if it is interesting for both parties to conclude a sponsorship deal.

Orders
I want to return an item, how do I do this?

You have received an item and you want to return it? This is possible within 14 days of receiving your order.
For returns from the Netherlands, Belgium or Germany please use our online return portal.

For all other countries
Returns can be made very easily by logging into your own Broforce Airsoft account. Click on My orders, navigate to the order for which you want to register a return and click on view. At the bottom of the page it says "return items" click on this and indicate which item(s) you want to return. Enter the return reason and fill in the return action.

When you have checked out as a guest you can download the return form here.

Make sure you put the item back in its original packaging undamaged and send it to the following return address (return costs are for your own account):

Broforce Airsoft
49 Mostheuvelstraat
5045 DP, Tilburg

As soon as we have received your return, we will process it within 14 days of the return and carry out your return (this can be, for example, transfer your purchase amount back to you). The status of the return can always be found in your account.

I forgot to order an item, can I add it to an existing order?

Yes, of course this is not a problem, provided your previously placed order has not already been shipped. Place the order as you normally do, only now select shipping options for: "Add order to pending order". Mention the order number to which you want to add this item(s) in the comments box. And place your order. We will then send your order as 1 order and so you avoid 2 times shipping costs.

How quickly will I receive my order?

This depends on whether your ordered items are immediately available or not.

All ordered items are immediately available:

Then we will send your order the same, if ordered before 16:00, otherwise the next working day. Normally you will receive your order within one or two working days (this depends entirely on the service of Postnl) how quickly this will be.

 

Were some items immediately available and others not:

Then we will immediately order the products that we do not immediately have in stock and we wait with sending the items that we do have in stock, until we have completed your order.

The above also applies when you have chosen the shipping option: "Add order to current order". and the items you add are not immediately available.

It also applies that when your order is sent and it is registered with Postnl you will receive your order at home within one or two working days (this depends entirely on the service of Postnl) how quickly this will be.

Can I also pick up my order at Broforce Airsoft in Tilburg?

Yes, this is also possible. Select "Pick up at Broforce Airsoft (Tilburg)" for the delivery method. After receiving your order, we will contact you to make a collection appointment.

I am looking for a product that you do not have in the current assortment, what now?

Our assortment is constantly being supplemented with new products, if it happens that a product you are looking for is not in our range, please contact us. We will do our utmost to include this product in our range for you.

Payment methods
Can I pay with In3 (pay in 3 installments with 0% interest)?

Would you rather not pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three installments without extra costs. This way you can buy your favorite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000.

In3 performs a super fast data check prior to payment. In the unlikely event that your request for payment is not authorized, you can contact in3 or choose another payment method. Do you want more information about in3? Then visit: www.payin3.nl.

How does it work?
If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and 30 days later the third part. That way you don't have to make a large expense in one go. You will receive an email as soon as you have to make a new payment. So easy!

Choose & check:
Choose in3 at checkout, the system will do a super fast data check.

1st payment & shipment:
You make your first payment immediately and the order will be shipped.

2nd & 3rd payment:
You make the second payment within 30 days and you make the third payment within 60 days.

 

Please note that the shipping and billing address must be the same.

Can I pay for my order in several installments?

Yes, we offer you the option to use a great payment method, namely IN3. This means that you can pay from €100 to €3000 in 3 equal parts. And this at 0% interest and no BKR registration and without additional transaction costs. The payment works as follows. you pay the first part when you place your order and the other two payments are made once a month. So you can easily enjoy your articles right away without having to wait for your salary.

Can I pay with a credit card?

Yes, this is also possible. At Broforce Airsoft you can pay with Visa & Mastercard. For this you pay a transaction fee of 1.8% + 0.25ct of the purchase amount for orders up to €100, for orders from €100, you do not pay a transaction fee.

Can I pay with PayPal?

Yes, it is possible to pay with PayPal at Broforce Airsoft. For this you pay 2% in transaction costs of the purchase amount for orders up to €100, for orders above €100 you pay no transaction costs.

Can I pay afterwards with Klarna?

Yes, with us you can pay afterwards with Klarna. This is possible with orders from €100 to €500, for which you pay a transaction fee of €1 + 2.99% of the purchase amount.

Contact
Can I send a Whatsapp message to Broforce Airsoft?

Yes, you can send a Whatsapp message here, so you have the fastest response to your questions or comments.

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Total incl. tax:€0,00
Free shipping, order for:
NL: €75,00
BE & DE: €100,00
OTHER: €200,00

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