Shipping Methods
As soon as we have received your order and the product is in stock, we will immediately pack it for you. All our products are sent by default via PostNL and DPD.
If your ordered products have different delivery times, we will collect these and send your package completely. Unfortunately, it sometimes happens that ordered products are suddenly no longer available or there is an unexpected delay. We will do our very best to email or call you in time and provide an update. Of course you can always e-mail yourself for an update, we are happy to give it to you.
Another way to keep up to date with your order is by using your registered account. When you log in to this, you can continue to check the status of your order(s). If something is not right, there is the option to submit a ticket.
As soon as your order leaves our door, you will receive an email about this. In this e-mail a Track&Trace code has been added to track your package.
Shipments within the Netherlands via PostNL and DPD take place within 24 hours. To Belgium this takes place within 24 to 48 hours. PostNL and DPD offers the packages from Monday to Saturday.
The shipping costs are: € 6.95 within NL.
Above €95,- the shipping costs are free within the Netherlands.
Above €100, the shipping costs are free within Belgium & Germany.
Above €200,- the shipping costs are free for all other countries we ship to.
PLEASE NOTE, if the package is delivered to the nearest collection point and you DO NOT collect it within 7 working days, it will be returned to our store. If this is the case, we kindly ask you to transfer the shipping costs to get the package delivered to our bank account. Earlier we will not resend the package to you.
Exchange & Returns
You have the right to return your order up to 14 (calendar) days after receipt without giving any reason. You will then be credited with the full order amount including shipping costs (only when the entire order is returned) within 14 days. Or if desired, we will exchange the item(s) for you.
The return right lapses as soon as labels of clothing, tactical vests/belts, plate carriers, pouches, etc. have been removed or when the seal(s) of a product has been broken. We also do not accept returns if they have been removed and are returned separately with the item. The return right also lapses for products with clear signs of use. The warranty of upgrade parts that have been put into use and not placed by Broforce Airsoft are not covered by the warranty. So check this carefully before registering a return. We expect to receive the returned item(s) in the same manner as they were received by you. This includes neat packaging materials such as the original box.
Only the costs for returning from your home to the Broforce Airsoft are for your own account.
To make use this right, customers within the Netherlands, Belgium & Germany can use our online returns portal.
For returns from other countries you can easily register your return via your user account. If you have paid as a guest, you can download the return form here. Provide your shipment with your first and last name and your order number. With this information we can finalize everything as soon as possible.
We will then refund the order amount due within 14 days after registration of your return or exchange the desired item. Please note that with an order value below the minimum purchase amount, shipping costs will be charged again when you want to exchange an item.