As soon as we have received your order and the product is in stock, we will immediately pack it for you. All our products are shipped by default via PostNL and DPD.
If your ordered products have different delivery times, we collect them and send your package complete. Unfortunately, it sometimes happens that ordered products are suddenly no longer available or an unexpected delay has occurred. We will do our very best to email or call you on time and give you an update. Of course you can always e-mail yourself for an update, we will gladly give you this.
Another way to keep up to date with your order is to use your registered account. When you log in to this, you can continue to check the status of your order (s). If something is not right, there is the option to submit a ticket.
You will receive an e-mail about this as soon as your order is shipped to us. A Track & Trace code has been added to this e-mail to be able to track your package.
Shipments via PostNL and DPD take place within 24 hours within the Netherlands. To Belgium this takes place within 24 to 48 hours. PostNL and DPD offers the packages from Monday to Saturday.
The shipping costs are: € 7,20 within NL.
Above € 75, the shipping costs are free within the Netherlands.
Exchange & Returns
The right to return expires as soon as labels of clothing, tactical vests / belts, Plate Carriers, pouches, etc. etc. have been removed or when the seal of a product is broken. We also do not accept returns if they have been removed but have been sent back separately with the item. The right of return also expires for products with clear signs of use. The warranty of upgrade parts that have been put into use and not installed by Broforce Airsoft are not covered by the warranty. So check this carefully before a return is registered.
You have the right to cancel your order up to 14 (calendar) days after receipt without giving any reason. You will then be credited with the full order amount including shipping costs within 14 days if you return the items in good condition. Items of which the labels have been removed or of which the seal has been broken will not be taken back, we expect to get the returned item back in the same way as it was sold to you. This includes neat packaging materials such as the original box.
Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging within 14 days after registration of the return. To exercise this right, please contact us via [email protected]. We will then refund the order amount due within 14 days after registering your return.
You can send it back to:
5045 DP, Tilburg
Provide your shipment with your first and last name and your order number. With this information we can complete everything as soon as possible.
If you have lost the return form, you can download it here.
PLEASE NOTE, if the package is delivered to the nearest collection point and you do NOT collect it within 7 working days, it will be returned to our store. If this is the case, we kindly request you to transfer the shipping costs to be made to have the package delivered to you to our bank account. We will not resend the package to you before.